Change

We went to Harvey House in Constantine, MI , for breakfast this morning. They have about the best breakfast around…mmmm…good. Our bill was $14.66, and I gave the waitress a $20 bill. She brought back a $5 bill and 34 cents. I was disappointed in our waitress’ lack of forethought. Do I leave the 34 cents and let the waitress pay the price of not taking care to anticipate the customer’s needs and meet them in such an easy way. She could have simply given me 5 singles instead of a five dollar bill.

In what ways could I do better at anticipating our customer’s needs and meet them easily? It is likely that I overlook things and make things more difficult for our customers. I need to remove myself from the work sometimes and think more like a customer than like a seller. How can I “give better change” to my customers?